Terms & Conditions

Despatch Timing

Arcadian Concepts uses Australia Post as the main means of postage and handling. The targeted processing time for orders is 24-48 hours upon receiving payment provided stock is available. If stock is not available then the lead time prior to despatch could be up to 2 weeks. With a delay like this, you will be notified and provided a new delivery date.

Postage & Handling

All the prices for items to be purchased online include postage and handling. This cost is determined by weight and size of the product purchased and varies significantly depending on this combination. To simplify this, a percentage is applied to the price of each item which will cover the freight cost in most scenarios. This percentage decreases incrementally as the price increases. If you are ordering internationally then you will need to contact Arcadian Concepts for a postage and handling price.

Prices

The pricing you see online is the price you will pay for your product and delivery. There are exceptions however. If there is a large discrepancy between the price displayed online and what the price should be then Arcadian Concepts do reserve the right to hold the product until the correct amount is paid or we will refund your money. All prices on this website include a 10% Goods and Services tax.

Payment

Arcadian Concepts is very conscious of security and that is why PayPal is used for online transactions. Goods will only be released once payment has been received. If you are dealing with Arcadian Concepts directly (not via the website) you can make payments with direct deposit into our bank account or cheque. Please allow at least 1-2 working days for the payment to be received before the order is processed.

Backorders

Arcadian Concepts will always endeavour to despatch your full order in one delivery. However, if one item may significantly delay the shipment, then items that are available will be despatched and the remainder of the order when be despatch when they are ready. This will not incur any additional delivery costs. You will be notified of any delays or backorders within 3 days of placing your order. Please contact Arcadian Concepts if you have any queries on delayed items. All items listed for purchase on the website are available and are usually in stock. If stock is not available you will be notified.

Returns

In the event of a request for a return being made due to the incorrect product being ordered or it no longer being required, it will be at the discretion of Arcadian Concepts to except or deny the request. Where possible, the request for a return will be honoured, but this may not always occur for various reasons. Prior to returning anything to Arcadian Concepts the customer must make contact for prior approval. Upon approval the customer must send the item back at their cost together with the receipt as proof of purchase. Once the item has been received, a refund will then be processed. If the item is received damaged or not in original condition a refund will not be processed. The customer will then have a choice of having the item returned to them at their own cost or for the item to remain with Arcadian Concepts.

Warranty

All solid timber furniture sold for indoor domestic use carries a 5 year warranty against faulty workmanship. This warranty will be void if it is determined that the fault is a result of accidental or intentional damage, misuse, neglect, exposure to extreme climates, humidity or excess sunlight.

All decor items carry a 1 year warranty against faulty workmanship. Again this warranty will be void if it is determined that the fault is a result of accidental or intentional damage, misuse, neglect, exposure to extreme climates, humidity or excess sunlight.

If a warranty claim is approved then Arcadian Concepts will recover the faulty product, repair or replace it and then deliver at no cost.

Specifications

All sizes and specifications for each item are provided on the website. These are a guide only; however Arcadian Concepts will always endeavour to supply accurate information. No responsibility will be accepted if the product dimensions are marginally different to what is specified.

If there is a specific size you require for a certain product, then Arcadian Concepts must be advised before you place the order.